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For everyone's safety, masks are required for everyone in our facilities. This includes visitors and patients (except in special circumstances).

Billing and Payment Options

Bryan Health is a non-profit organization that depends on prompt payment for services to continue our high level of patient care. We offer many payment options for our patients.

Monthly Statements and Itemized Bills

You will receive monthly statements for services that are not paid for by your insurance company. You may request an itemization of all charges from any location by contacting Patient Financial Services at 402-481-5791 or 877-577-9277.

Online Bill Pay

Pay Bill through
MyChart Account

Pay Bill through
Guest Pay

If you would like to talk to a member of our team, please call 1-877-577-9277 or 402-481-5791.

Additional Payment Options and Financial Arrangements

  • Visa, Mastercard, American Express or Discover credit cards accepted
  • Participate in a Bryan Health payment plan, up to 6 months interest-free; to learn more, login to MyChart or call 1-877-577-9277
  • Enroll in a Commerce Bank external line-of-credit. Through our partnership with Commerce Bank, you receive these benefits: 
    • Easy enrollment, open to all patients regardless of insurance coverage
    • No credit check, and enrollment in the program will not affect a person's credit rating
    • No set-up fees, charges or penalties for early payoffs
    • One monthly payment, with ability to consolidate multiple accounts
    • Zero percent interest rate
    • Terms of 24, 36, 48 or 60 months based on balance

Frequently Asked Questions

If you have a question about your bill or setting up a payment plan, our customer service representatives can help you.

Hours: Monday-Friday, 7:30 a.m.-5 p.m.
Call: 402-481-5791 or 1-877-577-9277
Email: pfs@bryanhealth.org

Will all my services be covered by my insurance?

Your insurance policy defines the benefits or coverage you are entitled to under your policy. Each plan is different. Your plan may cover all costs or some of the cost of your treatment or services less any deductible and co-insurance amounts, which are your responsibility. Your plan may not cover certain items such as take home prescriptions or certain treatments and conditions, for which you may be entirely responsible. Please refer to your policy or contact the claims administrator for the specific benefits.

Will Bryan Health file a claim with my insurance company?

Yes. We will file a claim with your health insurance company, Medicare, Medicare Supplement or Medicaid provided we have complete information. It is your responsibility to follow up with your insurance company after the claim has been filed. Remember, the insurance coverage is a contract between you and your insurance company.

If my insurance company disallows charges due to being over the "usual reasonable and customary charges", will I be responsible for those charges?

Yes. Some insurance companies use a reasonable and customary determination to base their coverage obligation rather than the actual charges incurred by their policyholders. The difference between the usual and customary amount and the charges shown on this statement are your responsibility. This limitation of coverage is based upon the contract between yourself and your insurance company.

May I make payments on my account?

Yes. Bryan Health offers payment options when you are unable to pay your balance in full. Here are options available to you:

  • Visa, MasterCard, American Express or Discover
  • Participate in a Bryan Health payment plan, up to 6 months interest-free; to learn more, login to Mychart or call 1-877-577-9277
  • Enroll in a Commerce Bank external line of credit. Through our partnership with Commerce Bank, we offer easy enrollment with:
    • One monthly payment
    • No credit check
    • Zero percent interest rate
    • Terms of 24, 36, 48 or 60 months based on balance

Do I have to pay in full or have a payment plan?

Yes, Bryan Health requires payment in full or an official payment plan.

Is financial assistance available?

Yes. You may be eligible for financial assistance if you have limited or no health insurance, or demonstrate you have financial need, complete a Bryan Health financial assistance application with the required documentation. Learn more and get an application or call 402-481-5791 or 877-577-9277 to speak to a financial counselor.

Will I receive bills from providers or organizations other than Bryan Health?

Yes. You may receive separate bills from other providers involved in your care.

What do these terms on my statement mean?

Total Account Balance - The total remaining balance for all accounts including those on a payment plan.

Payment Plan Due - The current amount due for this statement period for your accounts on an existing payment plan. Payment plan details are shown on page 2 of your statement.

Other Accounts Amount Due - The current amount due for all of your accounts not on a payment plan.

Current Amount Due - The total amount due for this statement period for all your accounts including those on a payment plan and those that are not on a payment plan.

Billing and Collection Policy

The following policy applies to Bryan Medical Center, Crete Area Medical Center and Merrick Medical Center.

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