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Patient Rights and Responsibilities

As a patient at Bryan Health, you have rights, privileges and responsibilities

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • For services scheduled three or more days in advance, you are entitled to a Good Faith Estimate via MyChart, email or mail. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate:
Website: www.cms.gov/nosurprises

The name of the state law is Out-of-Network Emergency Medical Care Act.
For questions of more information, please contact:

Nebraska Department of Insurance
Attn: Life & Health Division
PO Box 95087
Lincoln, NE 68509-5087
Email: DOI.ExternalReview@nebraska.gov

You have the right to be protected against Surprise Medical Bills

Your Rights and Protections against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

Read More

Bryan Medical Center

You have the right to:

  • Be informed about your rights as a medical center patient in advance of receiving or discontinuing patient care whenever possible
  • Receive care that is respectful of your physical, psychological, cultural, spiritual and family needs in an environment that is safe and healthful.
  • Request, use or refuse a medical interpreter at any time, even if you speak limited English
  • Receive information about charges for which you will be responsible.
  • Be free from physical or mental abuse, and corporal punishment or harassment
  • Be free from restraint or seclusion of any form, imposed as a means of coercion, discipline, convenience or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member or others, and will be discontinued at the earliest possible time
  • Know the physician in charge of your care and the names and professional roles of all others (including students) who provide care
  • Be informed about your health status, treatment options and the risks and benefits of care in terms that make sense to you
  • Make informed decisions and participate in the development and implementation of your plan of care
  • Request treatment that is medically appropriate or refuse medical treatment to the extent permitted by law
  • Receive treatment that includes appropriate assessment and management of pain
  • Be informed of the medical consequences of your choices
  • Expect that the medical center will provide necessary health services to the best of its capability or facilitate referral or transfer
  • Personal privacy, including the right to have your medical information kept confidential
  • Access the information in your medical records within a reasonable time frame
  • Choose who may visit you during your stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including a same-sex domestic partner) or other type of visitor
  • Have a visitor present for emotional support during the course of the stay, unless the individual's presence infringes on others' rights, safety or is medically or therapeutically contraindicated.
  • Withdraw such consent to visitation at any time. Visitation privileges will not be denied based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability
  • Send and receive personal mail
  • Have a family member or representative of your choice and your own physician notified promptly of your admission to the medical center
  • Make advance directives — a Living Will (also called a Rights of the Terminally Ill Declaration) and a Power of Attorney for Health Care — that state your treatment choices if you can’t speak for yourself
  • Have medical center staff and practitioners who provide care comply with your advance directive in accordance with federal and state laws
  • File a patient grievance by contacting the patient/family representative at 402-481-5761, Health and Human Services at 402-471-6035, Medicare (CIMRO) at 402-476-1399, the Joint Commission at 800-994-6610 or the U.S. D.H.H.S., Office for Civil Rights at 1-800-368-1019.
  • The prompt resolution of a grievance.
  • The assistance of protective and advocacy services
  • Consent to take part in experiments or research or to decline, without negative effects to your hospitalization
  • Know if the medical center has relationships with outside parties that may affect your treatment
  • Receive continuity of care and information on options for care when the medical center is no longer appropriate
  • If you have an emergency medical condition or are in labor, you have the right to receive, within the capabilities of the medical staff and facilities, an appropriate medical screening examination, necessary stabilizing treatment (including treatment for an unborn child) and if necessary, an appropriate transfer to another facility even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid

Along with rights come responsibilities. You have the responsibility to:

  • Speak up if you have questions or concerns and if you don't understand, ask again
  • Provide accurate and complete information about current illnesses, medication, any pain or discomfort, past complaints, hospitalizations and other matters related to your health
  • Provide a copy of your advance directives or ask a medical center staff member if you would like more information about advance directives
  • Report unexpected changes in your condition to your doctor or nurse
  • Follow the treatment plan that you and your doctor have agreed upon or accept responsibility if you do not follow this plan
  • Pay attention to the care you or your loved one is receiving

Make sure you are getting the right treatment that you agreed upon with your physician.

  • Know what medications you take and why you take them
  • Follow medical center rules and regulations and respect property, materials and equipment belonging to other people and to the medical center
  • Keep your personal belongings in a safe place; the medical center is not responsible for replacing lost or broken items
  • Consider the rights of others regarding noise, lights, telephone, television and visitors
  • Ensure that payment of the healthcare bill is made promptly and completely
Bryan Medical Center does not discriminate on the basis of race, creed, color, sex, sexual orientation, gender identity or expression, national origin, ethnicity, religion, culture, language, age, physical or mental disability, socioeconomic status, the presence or absence of any communicable diseases, marital or veteran status or any other protected class under relevant federal or state law in the employment of personnel or in the admission, placement, method of payment or treatment of patients. As a patient at Bryan Medical Center, you have rights, privileges and responsibilities.

Crete Area Medical Center

You have the right to:

  • Be informed about your rights as a hospital patient in advance of receiving or discontinuing patient care whenever possible.
  • Receive care that is respectful of your physical, psychological, cultural, spiritual and family needs in an environment that is safe and healthful.
  • Be free from all forms of abuse or harassment.
  • Be free from restraints of any form of seclusion that is not medically necessary. Seclusion or a restraint can only be used if needed to improve your wellbeing and less restrictive interventions have been determined ineffective or in emergency situations if needed to ensure your physical safety and less restrictive interventions have been determined ineffective.
  • Know the physician in charge of your care and the names and professional roles of all others (including students) that provide care.
  • Be informed about your health status, treatment options and the risks and benefits of care in terms that make sense to you.
  • Make informed decisions and participate in the development and implementation of your plan of care.
  • Request treatment that is medically appropriate or to refuse medical treatment to the extent permitted by law.
  • Receive treatment that includes prevention and adequate relief of pain. Be informed of the medical consequences of your choices.
  • Expect that the Crete Area Medical Center will provide necessary health services to the best of its capability or facilitate referral or transfer.
  • Personal privacy, including the right to have your medical information kept confidential.
  • Access the information in your medical records within a reasonable time frame.
  • Choose who may visit you during your stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including same-sex domestic partner) or other type of visitor.
  • Withdraw such consent to visitation at any time. Visitation privileges will not be denied based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.
  • The need for the hospital to restrict visitation in medically appropriate circumstances may be ordered by the physician.
  • Send and receive personal mail.
  • Have a family member or representative of your choice and your own physician notified promptly of your admission to the Crete Area Medical Center.
  • Make Advance Directives - a Living Will (also called Rights of the Terminally Ill Declaration) and a Power of Attorney for Health Care - that state your treatment choices if you can’t speak for yourself.
  • Have the CAMC staff and practitioners who provide care comply with your Advance Directive in accordance with federal and state laws.
  • File a patient grievance by contacting CAMC’s Social Services Department at 402-826-2102.
  • The prompt resolution of grievance.
  • The assistance of protective services.
  • Consent to take part in experiments or research or to decline without negative affects to your hospitalization.
  • Know the financial implications of your treatment choices and have your bill and available payment methods explained.
  • Know if the Crete Area Medical Center has relationships with outside parties that may affect your treatment.
  • Receive continuity of care and information on options for care when the hospital is no longer appropriate.

If you have an emergency medical condition or are in labor, you have the right to receive, within the capabilities of the medical staff and facilities, an appropriate medical screening examination, necessary stabilizing treatment (including treatment for an unborn child) and if necessary, an appropriate transfer to another facility even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid.


Kearney Regional Medical Center 

You have the right to:

  • Receive impartial access to respectful and safe care given by competent personnel. Treatment will be provided to our
    patients with respect to race, color, religion, gender, national origin, cultural or economic background, or payer.
    Hospitals and clinics are not required to provide uncompensated or free care unless otherwise required by law.
  • Have cultural and personal values, beliefs and preferences respected.
  • Be informed of patient rights during the admission process.
  • Be informed in advance about care and treatment and of any change,
  • Be informed of your visitation rights, including any clinical restriction or limitation on such rights.
  • Receive the visitors you designate, including, but not limited to, a spouse, a domestic partner (including a same sex
    domestic partner), another family member, or a friend, and you have the right to withdraw or deny such consent at any
    time.
  • Receive visitors without limitation or restrictions from facility based on race, color, national origin, religion, sex, gender
    identity, sexual orientation, or disability. All visitors will enjoy full and equal visitation privileges, consistent with your
    preferences.
  • Be treated by medical and non-medical staff with consideration, dignity and respect, in a safe environment that is free
    from all forms of abuse, neglect, harassment and/or exploitation.
  • Personal privacy and dignity.
  • Access to the cost, itemized when possible, of services rendered, in a reasonable period of time and regardless of
    source of payment.
  • Be informed of the source of the hospital's reimbursement for your services, and of any limitations which may be
    placed upon your care.
  • Receive appropriate assessment and management of pain.
  • Remain free from seclusion or restraints of any form that are not medically necessary or are used as a means of
    coercion, discipline, convenience or retaliation by staff.
  • Be informed of continuing healthcare treatments and requirements.
  • Have knowledge of the name and/or professional status of the physician who has the primary responsibility for
    coordinating your care and the names and/or professional status of other physicians and non-physician staff who are
    involved in your treatment.
  • Be informed of reasons for any proposed change in the Professional Staff involved in your care.
  • Right to know reasons for your transfer either within or outside of the hospital.
  • Have a family member or representative of your choice and your personal physician notified promptly of your
    admission to the hospital.
  • Receive information from your physician about your illness, course of treatment, outcomes of care (including
    unanticipated outcomes), and your prospects for recovery in terms that you can understand to allow for effective
    communication.
  • Participate in the development and implementation of your care and actively participate in your plan of care
  • Obtain from your physician information concerning current health status, diagnosis, treatment plan (including risks and
    benefits), alternate plans and prognoses in order to give informed consent or refuse treatment. In the event that you
    choose to refuse treatment, you have the right to be informed of the medical consequences of that decision. Upon
    refusal of prescribed treatment, a negative consent form will be provided for your signature. This right must not be
    construed as a mechanism to demand provision of treatment or services deemed medically unnecessary or
    inappropriate.
  • Be advised if the hospital or your physician(s) propose to engage in or perform human experimentation affecting your
    care. You have the right to refuse to participate in such research projects. Your refusal to participate or your choice to
    discontinue participation in research, investigation and/or clinical trial will not compromise your access to care,
    treatment and services. Should you choose to participate in research, investigation and/or clinical trials, you have the
    right to full support and respect of all of your patient rights, including the right to a full informed consent process as it
    relates to the research, investigation and/or clinical trial. All information that is given to you as a participating subject
    will be contained in the medical record or research file, along with all consent forms.
  • Formulate advance directives regarding your healthcare, and have hospital staff and practitioners who provide care in
    the hospital comply with these directives (to the extent provided by state laws and regulations). If unable to comply the
    facility will notify you.
  • Be informed that all information concerning your medical care and records will be treated in a confidential manner.
    Written permission will be obtained from you, or the person who has legal responsibility to make decisions for you,
    before medical records are released to anyone not directly related and/or involved in your care, within the law.
  • Access information contained in your medical record within a reasonable time frame, including access to disclosures
    of protected health information in accordance with law and regulations, subject to limited circumstance where the
    attending physician determines it would be harmful to disclose the information to you for therapeutic reasons. The
    hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must
    actively seek to meet these requests as quickly as its record keeping system permits.
  • Have all of your patient's rights apply to the person who may have legal responsibility to make decisions regarding
    medical care on your behalf.
  • Be informed of relationship(s) of the hospital to other persons or organizations participating in the provision of your care.
  • Have your family receive informed consent for donation of organs and tissues.
  • Voice complaints and file grievances without discrimination or reprisal and have those complaints and grievances
    addressed. Report any comments concerning the quality of services provided to you during the time spent at the facility and receive fair follow-up on your comments.

Merrick Medical Center

You have the right to:
  • Be informed about your rights as a hospital patient in advance of receiving or discontinuing patient care whenever possible.
  • Receive care that is respectful of your physical, psychological, cultural, spiritual and family needs in an environment that is safe and healthful.
  • Be free from all forms of abuse or harassment.
  • Be free from restraints of any form of seclusion that is not medically necessary. Seclusion or a restraint can only be used if needed to improve your wellbeing and less restrictive interventions have been determined ineffective or in emergency situations if needed to ensure your physical safety and less restrictive interventions have been determined ineffective.
  • Know the physician in charge of your care and the names and professional roles of all others (including students) that provide care.
  • Be informed about your health status, treatment options and the risks and benefits of care in terms that make sense to you.
  • Make informed decisions and participate in the development and implementation of your plan of care.
  • Request treatment that is medically appropriate or to refuse medical treatment to the extent permitted by law.
  • Receive treatment that includes prevention and adequate relief of pain. Be informed of the medical consequences of your choices.
  • Expect that the Merrick Medical Center will provide necessary health services to the best of its capability or facilitate referral or transfer.
  • Personal privacy, including the right to have your medical information kept confidential.
  • Access the information in your medical records within a reasonable time frame.
  • Choose who may visit you during your stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including same-sex domestic partner) or other type of visitor.
  • Withdraw such consent to visitation at any time. Visitation privileges will not be denied based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.
  • The need for the hospital to restrict visitation in medically appropriate circumstances may be ordered by the physician.
  • Send and receive personal mail.
  • Have a family member or representative of your choice and your own physician notified promptly of your admission to Merrick Medical Center.
  • Make Advance Directives - a Living Will (also called Rights of the Terminally Ill Declaration) and a Power of Attorney for Health Care - that state your treatment choices if you can’t speak for yourself.
  • Have Merrick Medical Center staff and practitioners who provide care comply with your Advance Directive in accordance with federal and state laws.
  • File a patient grievance by contacting Merrick Medical Center's Compliance Department at 308-946-3015 extension 283.
  • The prompt resolution of grievance.
  • The assistance of protective services.
  • Consent to take part in experiments or research or to decline without negative affects to your hospitalization.
  • Know the financial implications of your treatment choices and have your bill and available payment methods explained.
  • Know if Merrick Medical Center has relationships with outside parties that may affect your treatment.
  • Receive continuity of care and information on options for care when the hospital is no longer appropriate.
If you have an emergency medical condition or are in labor, you have the right to receive, within the capabilities of the medical staff and facilities, an appropriate medical screening examination, necessary stabilizing treatment (including treatment for an unborn child) and if necessary, an appropriate transfer to another facility even if you cannot pay or do not have medical insurance or you are not entitled to Medicare or Medicaid.
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