Like most websites, we use cookies and other similar technologies for a number of reasons, such as keeping our website reliable and secure, personalizing content, providing social media features and to better understand how our site is used. By using our site, you are agreeing to our use of these tools. Please review our Privacy Policy to learn more. 

Skip to Content

For everyone's safety, masks are required for everyone in our facilities. This includes visitors and patients (except in special circumstances).

COVID-19 Visitor Restrictions

Masks are Required

For the safety of all, we require everyone in our facility to wear a mask. This includes visitors, patients (except in special circumstances), doctors and staff. We discourage the use of gaiters or bandanas as research has found these are not as effective as a mask. Masks with vents or valves are not allowed.

Staff Assistance

Our staff is here to help people once they are inside our building. If needed, wheelchairs are available in the entrance alcoves. You may use to transport your loved one to the lobby. This includes Bryan Medical Center patients and those coming to appointments with providers in our office buildings. Valet parking is not available at this time.

The following visitor guidelines and restrictions are in place at Bryan Medical Center for the safety of visitors, patients and staff.

All Support Persons/Visitors Must

  • Wear a mask (wearing a bandana or gaiter is not as effective)
  • Answer and pass screening questions
  • Pass a temperature check
  • Be age 19 or older

Patients with COVID-19

For the safety of families and our community, the following measures are in place. No support persons/visitors for patients with a pending COVID-19 test or confirmed COVID-19 diagnosis. We understand this is very difficult for you. It is also difficult for us. This is necessary to limit exposure to families and community spread of the virus.

We understand the concern you have for your loved one and are committed to keeping you informed. A designated family member will be called every day with updates. The time of the calls may vary from day to day as we provide care to patients. 


  • Labor & Delivery and Mother/Baby (Family Birthplace) patient: Two healthy support persons per day; must stay in patient room. A labor doula does not count as one of the adult support persons
  • NICU patient: Two parents/guardians, must stay in patient room
  • Pediatric/minor patient (age 18 and younger): Two parents/guardians, must stay in patient room

Overnight Patients Without COVID-19

Non-surgical inpatient 

  • Two healthy, adult support persons age 19 or older, 5 a.m.-8:30 p.m.
  • The two healthy designated persons remain the same for the entire day; the two people can change from day-to-day, if desired

Patient undergoing surgery, overnight stay

  • Two healthy, adult support person age 19 or older can stay for one hour with patient, once patient has been transferred to inpatient room following surgery
  • Following days, 5 a.m.-8:30 p.m.

Same Day Procedures and Clinic Visits for Patients Without COVID-19

Same Day Surgery

  • Two healthy, adult support persons age 19 or older
    Only one is designated as the patient's support person and able to stay with the patient, the other can have a brief visit and then wait in the waiting room during surgery and recovery

Diagnostic Test, Interventional Procedure, Outpatient Visit
Bryan Heart, Bryan Specialty Clinic or Tenant Office 

  • Two healthy, adult support persons age 19 or older can stay with patient during appointment

Additional Guidelines 

  • Emergency departments - two healthy, adults support persons, 24/7
  • Bryan Family Birthplace - two healthy, adult persons, only one is designated as the patient's support person and able to stay overnight, one labor doula, 24/7
  • NICU and postpartum infant - two parents/guardians, 24/7
  • Pediatric/Minor patient (18 years or younger) - two parents/guardians, 24/7
  • Dependent adult needing special assistance - number to be determined by patient’s nurse and administrative manager
  • Community clergy who receive a request for a visit by a patient/family may visit those patients
  • One contracted interpreter is allowed per patient along with the designated support person. If the interpreter is a family member, then only the interpreter is allowed when needed

Special Circumstances

  • Patient receiving end-of-life care - number to be determined by patient’s nurse and administrative manager
  • Certified service animals are able to accompany patients, as long as patients are able to care for them. Patients with a pending or confirmed COVID-19 diagnosis are unable to have a service animal

Other Ways You Can Connect With a Patient at Bryan Medical Center

  • Use our Friends & Family Portal to get hourly updates on your loved one
  • Phone a patient’s room directly by dialing:
    • Bryan East Campus 402-481-1xxx (patient room #)
    • Bryan West Campus 402-481-9xxx (patient room #)
    • Bryan Women’s & Children’s 402-481-7xxx (patient room #)
    • Intensive Care Unit, Bryan East Campus 402-481-3640
    • Intensive Care Unit, Bryan West Campus 402-481-9225
  • Use your personal devices to communicate (smart phones, iPads, tablets, laptops)
  • Should a patient need a charging device, these are available through volunteers and customer care, 402-481-3032
  • Flower and gift orders are available through Lori’s Gifts at Bryan, 402-481-8359 (Bryan East Campus) or 402-481-4852 (Bryan West Campus), or order online
  • Request an eGreetings to be sent to a patient, delivered Monday–Friday
  • Greetings mailed through US Postal Service will be delivered to patients Monday–Friday

Retail Locations

All retail locations within our medical center locations (cafeterias, Bryan Bean Cafe, gift shops) are closed to the general public. Cash is no longer accepted at any of our retail locations. Please use a debit or credit card. 

Learn about COVID-19 and how to protect yourself and your family


Copyright 2021 Bryan Health. All rights reserved.