Bryan Health MyChart Frequently Asked Questions

MyChart is a convenient, secure way for you to view your test results and health information online. You can also request appointments and prescription refills, communicate with your doctor, pay your bill and much more! With MyChart, you have one online resource where you can easily see your health information for care received at Bryan Health locations.

With MyChart, you can manage your health any time of day, from anywhere using your computer or the MyChart app on your phone or tablet. Here are some of the many ways you can use MyChart to make your life easier:

• View test results and health information
• Set up and manage appointments (schedule, confirm, cancel and review details of upcoming visits)
• Request prescription refills
• Message your doctor, or any member of your Bryan Health care team
• Access trusted health information resources
• Manage your family’s health (yourself, your kids, etc.)
• Complete information for upcoming appointments
• Update personal information
• Pay bills

No. MyChart is a free service offered to Bryan Health patients.

You need access to a computer connected to the Internet, an up-to-date browser, such as Internet Explorer, Chrome, Firefox or Safari, and an email address.

You can also download the MyChart app for easy access to your health information anywhere on your phone or tablet.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords, and two-factor authentication. Each person controls their own password, and the account cannot be accessed without that password and two-factor authentication via a code sent through text message or email.

Unlike conventional email, MyChart messaging can only be done while you are securely logged into your MyChart account. No information crosses over the internet.

You can sign up anytime, or we will provide information to you when you receive care at any Bryan Health location. Sign up is easy. Just answer a few questions and you’ll receive an activation code. Use your activation code to set up your username and password for your MyChart account.

Yes. Email us at mychart@bryanhealth.org or call us at 1-844-628-0303. After we verify your information, a new code will be sent to the email address we have on file for you.

For your security, your activation code will expire after 30 days and is no longer valid after the first time you use it. If your activation code is not working, you can email us at mychart@bryanhealth.org or call our MyChart Support Line at 1-844-628-0303.

In most cases, your test results will be available in your MyChart account at the same time your doctor's office receives them. This is usually within one to three days. There are some results that, due to the sensitive nature of the test, may not be placed in MyChart or may be delayed in being placed in MyChart.

This may happen with genetic testing because your doctor may want to visit with you about the results and the release of the information. In these cases, some results may be delayed or not placed in your MyChart account. Your doctor will discuss this with you.

You will generally receive an answer within one to three business days. Please do not use MyChart for urgent situations. If your situation requires immediate medical attention, go to the nearest emergency department or dial 911.

To update your personal information in MyChart:

1. Open the menu in the upper left corner of your screen
2. In the Settings section, select “Personal Information”
3. Under the information you wish to update, select “Edit”
4. After you’ve completed the updates, hit “Save changes”

Your personal information is now up to date.

If you have multiple MyChart accounts at different healthcare organizations, you can update all of your personal information, such as your mailing address, email address and phone number, across all your MyChart accounts in MyChart Central. Learn more about MyChart Central.

To update your personal information across all your MyChart accounts:

1. Open the menu in the upper left corner of your MyChart Central home page
2. In the Settings section, select “Personal Information”
3. Make sure “Auto-update is on” is highlighted, which ensures your contact information is updated across all your MyChart accounts
4. Under Contact Information, select “Edit”
5. After you’ve updated your contact information, select “Save changes”

Your personal information is now updated across all MyChart accounts connected to your MyChart Central.

MyChart Central gives you one login for all your MyChart accounts. To sign up for MyChart Central, you must be 18 years old and have at least one MyChart account at a participating healthcare organization. Learn more about MyChart Central and sign up today!

To make a request to change your legal name, please use the “Ask a Question” feature in MyChart to request the legal name change and upload your new identification paperwork.

To send a message in MyChart to change your legal name:

1. Open the menu in the upper left corner of your screen
2. In the Communication section, select “Ask a Question”
3. Select “Ask a Customer Service Question”
4. Select “Request Correction to Medical Record”
5. Type a subject, a message about changing your legal name and upload your new identification paperwork
6. Select “Send”

Your request has now been sent to the medical records department at Bryan Health.

The information you see in MyChart comes directly from your electronic health record at Bryan Health. Your health information is reviewed and updated in your electronic health record at each visit. If you see information that is not correct, you can tell your provider at your next visit or you can send a secure message to our medical records department by logging into your MyChart account or call our MyChart Support Line at 1-844-628-0303.

To send a secure message:

1. Open the menu in the upper left corner of your screen
2. In the Communication section, click on “Ask a Question”
3. Click the “Ask a Customer Service Question” button
4. Select “Request Correction to Medical Record”
5. Enter a subject and type your message, then hit send

Your request has now been sent to the medical records department at Bryan Health.

Yes. Access to another person’s health record is called proxy access. Proxy access allows an individual, such as a legal guardian, medical power of attorney or spouse, to log into their personal MyChart account and connect to information about their family member. To give another adult access to your MyChart, navigate to the Sharing Hub in MyChart and follow the prompts to share your information with another adult or you can learn more about proxy access and obtain consent forms.

For children 18 and younger, the parent or legal guardian just needs to complete and sign a request for proxy access form. Your child’s information will then appear in the parent/legal guardian’s MyChart account. Learn more about proxy access and obtain consent forms.

If your child is 19 or older, the child will need to set up his/her own MyChart account and complete a proxy form to grant you access to view information in their account. To grant proxy access, your adult child will need to follow the prompts in the Sharing Hub section of MyChart or use the adult granting access to another adult form.

Children between the ages of 13 and 19 can have their own MyChart account. This requires a separate consent form to be signed by the parent/legal guardian. If you are interested in this option, please talk to your doctor’s office, email mychart@bryanhealth.org or call our MyChart Support Line at 1-844-628-0303.

No. This is because MyChart offers direct access to your personal health record. If you communicate about another individual through your MyChart account, that information would then be placed into your own health record. This could potentially cause issues with the care you receive. If you would like to ask questions about a family member’s health through MyChart, you will need to submit a request for proxy access and ask the question through that family member’s MyChart account.

Yes. Children between the ages of 13 and 19 can have their own MyChart account. This requires a separate consent form to be signed by the parent/legal guardian. If you are interested in this option, please talk to your doctor’s office, email mychart@bryanhealth.org or call our MyChart Support Line at 1-844-628-0303.

When a child turns 13 years old, your proxy access to his/her information is automatically changed. This is to remain in compliance with Nebraska state law.

You can continue to view items such as height, weight, immunizations, allergies and family history. You can also communicate with your child’s provider in MyChart to schedule appointments, request referrals, pay bills and update demographics. You will no longer be able to view items such as: health issues, medications, test results, appointment summaries and prescription refill requests.

When your child turns 19, he/she is an adult under Nebraska law. This means your proxy access to his/her information automatically ends. This is to remain in compliance with state and federal laws. To regain access to your adult child's information, your adult child will need to follow the prompts in the Sharing Hub section of MyChart or use the adult granting access to another adult form. If you are the legal guardian or personal representative of your child, you can complete a legal guardian or personal representative of an adult form to access the information.

No. Since the information in MyChart is directly tied to your electronic health record, each patient will need to establish his/her own MyChart account.

To view another family member’s MyChart account, you’ll need proxy access. Proxy access allows a person to log into their personal MyChart account and then connect to information about their family member. Adult patients can give permission for another adult to have proxy access to their health information. Your spouse can grant you access to view their MyChart from the Sharing Hub in MyChart. They should follow the prompts to share their health information with you or they can learn more about proxy access and obtain consent forms online.

From the MyChart sign in page, click the “Forgot login information?” link. You can choose whether to recover your username or password. You’ll be prompted to answer some demographic questions and enter the email or mobile phone number associated with your MyChart account. Once you’ve completed the two-step verification, you will see your MyChart username or have access to create a new password. If you are unable to access to your account after completing these steps, please contact our MyChart Support Line at 1-844-628-0303.

If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. For the safety of your account, the verification code is available for a limited time. If you need to, you may attempt to resend the verification code.

If you are unable to access your account, please email mychart@bryanhealth.org or you can call our MyChart Support Line at 1-844-628-0303.

We aim to protect your privacy and the security of your information. If there is no activity for 15 minutes while you are logged in, you will be automatically logged out of MyChart. If you need to leave your computer for any reason, we recommend that you log out of your MyChart session.

Please email mychart@bryanhealth.org or you can call our MyChart Support Line at 1-844-628-0303.

If you have multiple MyChart accounts, you may be able to link your accounts and view information from all your accounts in MyChart.

To link your MyChart accounts:

1. Open the menu in the upper left corner of the MyChart home page
2. Under Sharing, select “Link My Accounts”
3. Search for the organization you wish to connect to or select it under “Visited Organizations”
4. Select “Link My Account” next to the organization you wish to connect
5. Sign in to the organization’s MyChart
6. Complete two-step verification
7. Read and agree to the terms and conditions

Your accounts are now linked.

You can also link your account through MyChart Central. MyChart Central gives you a singular login for all linked MyChart accounts. In MyChart Central, you can update your personal information, such as your mailing address, email address and phone number, across all your MyChart accounts. Learn more about MyChart Central and sign up today.

You can delete your account from the Account Settings section of MyChart or you can email mychart@bryanhealth.org or call 1-844-628-0303.

Please email mychart@bryanhealth.org or you can call our MyChart Support Line at 1-844-628-0303.