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EpicCare Link

Secure, easy access to patient information

EpicCare Link is a free, web-based portal, offering providers, office staff and post-discharge facilities secure access to a patient’s medical records 24/7.

EpicCare Link Portal Login

EpicCare Link contains records from these Bryan Health facilities: Bryan Medical Center, Bryan Heart, Bryan Physician Network clinics, Crete Area Medical Center and their Crete Medical Clinic, Friend Medical Clinic and Wilber Medical Clinic, and Merrick Medical Center and their Central City Medical Clinic and Fullerton Medical Clinic.

Information available in EpicCare Link includes:

  • Patient demographics and visit information
  • Lab results
  • Diagnostic imaging results
  • Scanned/Imported documents
  • Inpatient and outpatient record data from physicians using Epic Electronic Medical Record at Bryan Health
  • Notification of important patient events: test results, hospital admissions, discharges and ER visits
  • Bed placement requests for post-discharge care

New Site Request for EpicCare Link

New sites are required to complete a Site Agreement to request access. A link to this agreement is provided below. Please:

  • Sign the Site Agreement on Page 2
  • Enter appropriate values in Exhibit A (this is part of the Site Agreement)
  • Return signed agreement and Exhibit A:
    • Fax to 402-481-8076
    • Email to jolene.monter@bryanhealth.org

Site Agreement & Exhibit A

Example Form

User Agreement (Terms & Conditions)

Frequently Asked Questions

Getting Started

What facilities are eligible for access to EpicCare Link?

Provider offices and post-discharge care facilities. Other health care related entities may be considered.

What forms do I need to fill out to request access?

EpicCare Link Site Agreement. (see above information and link to form)

What is the first step in the process?

Each organization needs to select a Site Administrator. The Site Administrator is responsible for being the gatekeeper for the users at your organization. This Site Administrator:

  • has the authority to add/remove users at your organization
  • is responsible for completing site verification twice a year
  • will identify the appropriate role for users in the organization using the End User Access Grid

What happens after I submit the Site Agreement?

Your account will be set up in about 10-14 days. Once access is approved, your Site Administrator will be notified and receive additional user log-in and temporary password information.

Log-in and Training

What URL should I use to log-in to the system?

The log-in URL is: https://epiccarelink.bryanhealth.org

Where can I get training/tips on how to use EpicCare Link?

A complete User Manual for EpicCare Link is available on the Home Page of EpicCare Link. There are also Tip Sheets for popular workflows and videos with step-by-step instructions.

How long will I have access to EpicCare Link?

EpicCare Link users will be reviewed by the Site Administrator every six months. If a user has not logged in to their account at least once in a six-month time frame, their access will be removed by Bryan Health.

Patient-related Questions

Why can't I see my patients in the list?

There could be a number of reasons a patient is not included in your list. We are happy to help you determine the reason. Please contact service desk (402-481-8515) with the patient's name and date of birth.

How do I remove a patient that should no longer appear on my patient list?

Go to the Patient tab and hover over the patient you wish to remove, then click the X icon.

Support and Help

How do I contact support for EpicCare Link?

Call 402-481-8515 (24/7) or email IT-Service_Desk@bryanhealth.org.

Who can reset my password?

Passwords expire every 90 days. Your Site Administrator can reset the password for any user at your facility. To reset a Site Administrator password, call the EpicCare Link Service Desk at 402-481-8515.

What do I do if I'm locked out of EpicCare Link?

Your Site Administrator can unlock your account. To unlock a Site Administrator account, call 402-481-8515.

How is a new user added to EpicCare Link, and how do they receive their account information?

The Site Administrator will submit a request for a new user electronically via the My Groups Admin activity. Once the user is added to the account, the Site Administrator will receive the username and temporary password via the EpicCare Link In Basket. The Site Administrator will then provide this information to the new user.

How do we change the Site Administrator for our facility?

Please complete the Site Administrator Change Form and fax it to 402-481-8076.

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