Creating a Culture of Always Through Feedback and Coaching - Studer Conference 2019
All healthcare leaders in rural and non-rural settings, both clinical and non-clinical
Participants will be able to describe a culture of always and how coaching staff to a higher level of performance creates this culture, will define three effective ways to give feedback and validate staff behavior, and will be able to list three benefits of a skills lab.
Karen Cook, RN, has been a registered nurse since 1980. As one of the first coaches to join the Studer Group, she has been working with organizations in creating cultures of excellence for more than nineteen years. A former leader of the Studer Group Knowledge Management Division, she has coached some of the largest healthcare systems in the country, as well as individual hospitals in all geographic regions. Demonstrating her passion for high-quality, patient-centered care, she participated in early focus group with leaders from the Agency for Healthcare Research and Quality and was the primary author of the Studer Group HCAHPS toolkit in 2007.