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myHealth24-7 Frequently Asked Questions

myHealth24-7 is a convenient, easy way for you to access your personal health records and test results, any time of the day or night. It is a secure, online resource for our patients. With myHealth24-7, you have an easy, convenient way to see your health information from all participating members in one patient portal account!

To request a proxy have access to your patient information through the myHealth24-7 patient portal, complete this form.

You can access myHealth24-7 anywhere you have access to the internet, at any time of the day or night. To log-in, go to myHealth24-7.org.

Who is eligible and how do I set up my account?

myHealth24-7 is available to patients of participating hospitals and physician offices. Accounts are set up at the hospital or physician office during your registration process. To receive an account, you must be age 19 or older and provide a photo ID and email address at the time of registration. With this information your account will be set up and you will receive two emails that contain information on how to activate your account. You will need both emails to activate your account. EXCEPTION TO THIS: If a patient portal specialist assisted you in activating your account while you were in the hospital, you may not get an email with a validation code, and if you receive a validation code email, please disregard it.

NOTE: Be sure to set up your security questions so you can reset your password or unlock your account in the future, if needed.

What if I want to set up my account at a later time?

If you provided a photo ID but did not provide an email address address during your visit/registration and you want to set up your account at a later time, here are the steps to follow:

  • For Bryan Medical Center patients: email the following information to patientportal@myhealth24-7.org
    • Your full name
    • Your date of birth
    • The last four digits of your social security number
    • Your billing address
  • For Participating Physician Office patients: email the following information to patientportal@myhealth24-7.org
    • Your full name
    • Your date of birth
    • The last four digits of your social security number
    • Your billing address

What if I didn't receive the activation emails?

If the emails to activate your account do not appear in your inbox, please check your 'junk email' folder.

If you did not receive the emails to activate your account, please call 1-844-628-0303 or email patientportal@myhealth24-7.org and provide your full legal name and date of birth. We will follow-up with the information you need to set up your account.

Please note: If you choose not to activate your patient portal account, it will expire in 90 days.

What can I access and how can I use my account?

Bryan Medical Center patients can view lab results, radiology results, a summary of your health care visit including procedures and treatments, reports from your care providers for a wide variety of services and tests, medications, discharge instructions and other health information. You also can request a copy of your medical record.

Physician office patients also can send messages to their doctors and nurses, request prescription refills, request appointments and view test results from the physician office and Bryan Medical Center.

When will my test results and information be available?

Many of your lab results and radiology reports will be available on myHealth24-7 within 36 hours of your visit. Transcribed reports will be available after the provider signs the final report. This will vary by report. Some test results may not be available in your patient portal account because of their sensitive nature. If you are expecting a test result or report that has not been posted to your myHealth24-7 patient portal account, please contact our patient portal team at patientportal@myhealth24-7.org.

Can I access my child's records?

Currently, only patients age 19 and older are eligible to have an account and access information through myHealth24-7. You will not be able to access your child’s records using the portal.

Is information from previous visits part of my account?

myHealth24-7 will include information beginning with the first visit for which your patient portal account was created. From this visit forward, information will be placed in your myHealth24-7 account.

What doctors and hospitals participate in myHealth24-7?

The following hospitals and doctor offices offer the myHealth24-7 patient portal:

Hospitals

Bryan Medical Center

Doctor Offices

Breast and General Surgical Specialties

Bryan Heart - Lincoln & Columbus Offices

Bryan Heart Mary Lanning Cardiology - Hastings

Bryan Heart Cardiothoracic Surgery

Bryan Heart Vascular Surgery

Bryan Women's Care Physicians

Center for Maternal and Fetal Care

Family Medicine of Lincoln

Holmes Lake Family Medicine

Southeast Lincoln Family Medicine

Additional Questions?

For log-in and technical questions, please call 1-844-628-0303 or email patientportal@myhealth24-7.org.

Learn more about the convenience of myHealth24-7

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