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myHealth24-7 FAQ

About myHealth24-7

What is myHealth24-7?

myHealth24-7 is a convenient, easy way for you to access your personal health records and test results, any time of the day or night. It is a secure, online resource for our patients.  


Who is eligible? How do I set up my account?

myHealth24-7 is available to patients of participating hospitals and physician offices. Accounts are set up at the hospital or physician office during your registration process. To receive an account, you must be age 19 or older and provide a photo ID and email address at the time of registration. With this information your account will be set up and you will receive two emails that contain information on how to activate your account.


Does my doctor participate in myHealth24-7?

See a list of participating practices here. If your doctor is not on the list, check back. Physician practices will be added regularly.


What if I provided information to set up my account during registration but did not receive the activation emails?

If you did not receive the emails to activate your account, please email patientportal@myhealth24-7.org and provide your full legal name and date of birth. We will follow-up with the information you need to set up your account.


How do I access myHealth24-7?

You can access myHealth24-7 anywhere you have access to the internet, at any time of the day or night. To log-in, go to myHealth24-7.org. For best results, please use a computer to access the patient portal. Access to the patient portal may not be compatible with mobile devices.


What can I access?

You can view lab results, radiology results, a summary of your health care visit including procedures and treatments, medications, discharge instructions and other health information.


When will my test results and information be available?

Your results and information will be available on myHealth24-7 within 36 hours of your visit. Some test results may not be available because of their sensitive nature. If you are expecting test results that have not been posted within 36 hours, please contact your physician's office.


Can I access my child’s records?

Currently, only patients age 19 and older are eligible to have an account and access information through myHealth24-7. You will not be able to access your child’s records using the portal.


Is my information secure?

Yes. myHealth24-7 is a secure web site where you can access, view and print your health information.


Will information from previous health visits be part of myHealth24-7?

myHealth24-7 is not retroactive; it will include health information beginning with the first visit for which your patient portal account was created. From this visit forward, information will be placed in myHealth24-7 unless you choose to ‘opt out’.


What if I don’t want specific information to be part of myHealth24-7?

You can do this by choosing to ‘opt out’ for specific visits. You will need to let us know this at the time of your visit. When you ‘opt out’ information from that visit will not be placed in myHealth24-7. Additionally, some health care information such as substance abuse treatment is automatically excluded from myHealth24-7.


Will information from all my physician or hospital visits be available in myHealth24-7?

Only information from physicians and hospitals that participate in myHealth24-7 will be included, and only if you have not chosen to ‘opt out’ for that visit. See a list of participating hospitals and physicians here.


Do I have to set up an account with each participating physician or hospital?

No. Once you set up your patient portal account, health information from any of the participating hospitals and physician offices can be placed in myHealth24-7. This allows you to have a central point of access for all your health information from all participating members.


Who will have access to my health information through myHealth24-7?

myHealth24-7 is part of what is known as a health information exchange (HIE). This is a secure network of participating providers that facilitates the sharing of information on a ‘need-to-know’ basis for treatment. Health care providers need your health information to accurately diagnose and treat you. Currently, information is shared between providers by telephone, fax and mail. myHealth24-7 does not change the information that is already shared among providers, it just makes the process of sharing needed health information among participating providers more efficient. And, it gives you access to your health information. It is important to remember that you determine whether information from a visit is placed in myHealth24-7 by choosing to ‘opt in’ or ‘opt out’.


Can I change my ‘opt in/opt out’ decision?

Yes. You always have the choice at the beginning of each visit to change your ‘opt in/opt out’ status.  Once you ‘opt in’ for a specific visit, information will be placed in myHealth24-7. If you change your mind later, information can be removed from myHealth24-7 but providers may have already viewed that information. Once you ‘opt out’ for a specific visit, information from that visit will not be included and cannot be added to myHealth24-7. However, your information will continue to be available to your ordering provider.


Additional questions?

For technical questions, please email: patientportal@myhealth24-7.org anytime. Or call 1-844-628-0303, (HOURS)


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