Over the past year, we have heard from many of our patients that our billing statements are hard to read and understand.
We listened to the feedback from our patients and have changed our billing statements to meet the needs of our customers. We changed the design to look more like an invoice than a letter. We added color to help our statement stand out.
To help patients understand what amount is owed to the hospital, more detail is provided to explain the transactions on each patient account. The initial statement will show the total charges, any insurance payments and adjustments, and the current patient payments. The beginning and ending balances for each account are clearly identified in a separate column on the statement. The total balance due is clearly stated in a colored box directly above the payment coupon.
The payment coupon at the bottom of the statement shows the amount due and the due date for the payment. The old statements did not state the expected due date for payment. This was a request from our patients.
The new statements will begin mailing in May. As always, if you have questions about your bill, please contact our office at (402) 826-7936. Our representatives are ready to assist patients with answering any questions or with establishing payment arrangements if you are unable to pay the entire balance due. If payment or patient contact is not received by the due date, a representative will contact you to remind you of the balance due and provide options for payment if needed.
Our desire is to provide patient-friendly billing statements and service to our patients. We appreciate the feedback so we can make our billing processes better. Our goal is to have satisfied customers.